Conditions of Use and Online Sale

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Information area of the website.

FIME reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Access to www.fime.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access

FIME grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of FIME. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of FIME and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising FIME's or its affiliates' names or trademarks without the express written consent of FIME. Any unauthorised use terminates the permission or license granted by FIME.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of www.fime.com as long as the link does not portray FIME, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any FIME logo or other proprietary graphic or trademark as part of the link without our express written consent.

4. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not FIME, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

• to cause annoyance, inconvenience or needless anxiety

5. Reviews, comments, communications and other content

Users of this website may post comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

6. Copyright and database rights

FIME holds the copy and exploitation rights for the selection, creation and presentation of the complete content of this website and holds the rights of use for the programmes by means of which this site was created.

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of FIME, its affiliates or its content suppliers and is protected by France and international copyright and database right laws. The compilation of all content on this website is the exclusive property of FIME and its affiliates and is protected by France and international copyright and database right laws. All software used on this website is the property of FIME, our affiliates or our software suppliers and is protected by France and international copyright laws.

FIME permits you to make any copies which are required to view and download the content of this website. You are in particular allowed to make copies of the content, to display and print it for your personal use. However, neither a partial nor complete modification of the content is allowed without our explicit written consent, and it may also not be used for other purposes. Thus, the content may not be copied, electronically stored, transmitted, sent and shown and especially not integrated into other websites or intranet sites without our consent unless the provisions regulating the use permit it.

You may not systematically extract and/or re-utilise parts of the contents of the website without FIME's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without FIME's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without FIME's express written consent.

7. Copyright claims

FIME and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, write a notice to FIME of Copyright Infringement using our details below. Please provide your address, telephone number, and e-mail address.

8. Brands and trademarks

SILICOMP, FIME, THE FIME LOGO and other marks indicated on our website are brands or trademarks or registered trademarks of Groupe Silicomp or its subsidiaries (collectively "FIME"), in the European Union and/or other jurisdictions. FIME's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of FIME. FIME's trademarks and trade dress may not be used in connection with any product or service that is not FIME's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits FIME. All other brands or trademarks not owned by FIME that appear on this website, even if they are not correspondingly marked as such, are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by FIME.

This section deals with conditions relating to the sale of products by FIME to you.

13. Our contract

When you place an order to purchase a product from FIME, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Confirmation E-mail"). That acceptance will be complete at the time we send the Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Confirmation E-mail do not form part of that contract.

14. Returns

Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect.

In addition to your 14-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will give you an RMA number (Returned Material Authorization) with our carrier reference to cover the costs of returning it to us.

FIME will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period (European Union customers only)

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item.

Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Items returned under 14-day returns guarantee

Where you are withdrawing from your purchase between seven and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

15. Availability

As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

16. Customs

When ordering goods from FIME for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from FIME, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

17. Electronic communications

When you visit www.fime.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18. Losses

FIME will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. FIME does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

19. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

20. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

22. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of France. You agree, as we do, to submit to the non-exclusive jurisdiction of the French courts.

23. Our details

FIME is a trading name used by Groupe Silicomp, Silicomp Management, Silicomp Canada and Feima Ltd.

This website is owned and operated by Silicomp Management:

Silicomp Management
Immeuble le Phénix 1 - côté sud
24 rue Émile Baudot
91120 PALAISEAU
France
VAT Reg. No. FR 72 419 311 329

You can contact us by visiting the Contact Us section of the Support menu of this website.