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SERVICES AREA

FIME's identifiable
quality label

NEWS

New! Smartspy Contactless 2008

Capture contactless transactions on the go!

New! EMV Contactless Level 1 Approval process

EMVCo chooses FIME labs for the delivery of EMV Contactless Level 1 approval service.

Customer Service FAQ

This section will help you with all questions relating to customer service.

If you need product support, check our product specific FAQ pages in the Services Area.

How do I get my login and password to access to the Services Area?

How can I get an estimate for the products in your catalogue?

Where do I find user manuals for download?

How do I place an order online?

I need technical support: Whom shall I contact?

How can I track the progress of my order?

Do you provice help to set up these test tools?

How can I pay for my order online?

Do you provide training regarding testing and test processes?

What are FIME (Silicomp) banking details to pay by wire transfer?

When are Customer Service and Support teams available?

What do warranty and maintenance contracts cover?

How do I update my user details?

What is not covered by warranty and maintenance contracts?

Where can I find out more information concerning EMVCo or EMVCo Type Approval?

What is the cost of shipping?

What are the Sales Terms and Conditions?

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