IC Testing Solutions

Contact Us > Help

Help

You will find here the answers to frequently asked questions related to FIME’s general services. If you have technical questions regarding FIME products please log on to FIME Online and consult the help section in the FIME Online menu.

FIME Online

  • What services do I get with FIME Online ?

    FIME Online is a space dedicated to FIME customers where you can find FAQ related to FIME products, download product updates and user manuals and manage your account details and your online shopping basket. In order to purchase FIME products online it is necessary to create an account by clicking on ‘Sign Up Now’ in the main menu or by following this link.

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  • I cannot sign in to FIME Online

    If you cannot access FIME Online there may be several reasons:



    • Your online profile has not been activated yet

    • You entered the wrong login or password

    • Your online account has been temporarily disabled

    

If you have forgotten your password please click on the ‘Forgotten your password?’ link in the FIME Online login menu. You password will be sent to you immediately. Otherwise, please contact us to (re)activate your online access.

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Customer Service / Support

  • How do I contact my customer service?

    FIME’s customer support teams are organised by region in order to give you tailored support. A dedicated customer service contact will be automatically selected when you fill in the contact form.

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  • How can I update my FIME product ?

    To update a FIME product, the product needs to be under warranty or covered by a valid maintenance contract.

    Certain FIME products benefit from automatic updates, for example SAVVI. When a new version is ready the tool updates automatically provided you are working with an internet connection.

    To update other tools, you must connect to FIME Online (link) using your login and password. All FIME products under warranty or covered by a valid maintenance contract will be listed in your account to let you download the information needed (copy of CD, user manual, release notes, drivers, etc).

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  • How do I update my customer details ?

    You can update your contact information and shipping address once you are logged on to FIME Online. Go to My information in the My Account menu and click "Modify".

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  • Where do I find user manuals for download ?

    User manuals for our products are available for download in the Download section of FIME Online. You will have access to the files corresponding to the products you acquired. Updates will be available depending on the status of your maintenance contract / standard warranty.

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Payment

  • What should I do if I cannot access FIME's payment page or if I am not able to pay online ?

    Online payment on FIME’s website is possible either in the online store during the shopping process or by accessing the online payment page.


    After you have selected your items in your basket (during the online shopping process) or entered the amount of your invoice (directly on the online payment page), the following page asks you to choose a payment means. Visa, MasterCard or any other available payment cards are accepted. By clicking on a payment card image, you enter a secure area (HTTPS) since you must enter the payment card information that is required for the online payment.

    

If you cannot access this secure page (https):



    • From your place of work: Check with your network administrator that you are authorised to access to secure pages ("https").
    • From your home: Check your security settings in the corresponding menu, according to the browser that you use.

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  • When will my online payment be debited ?

    When you pay for your order online, the time before your account is debited depends on the operating conditions of your bank card:

    • Immediate debit cards: The debit will show on your statement within 7 days.
    • Deferred debit cards: The debit will appear on your statement at the end of the month.

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  • What online payment methods are accepted ?

    Payment cards that can be used on www.fime.com to make an online payment are the cards issued abroad by the American Express, MasterCard and Visa networks.

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  • How do I settle an invoice online ?

    Clients of FIME EMEA (FIME SAS) and FIME Asia (FEIMA Ltd) are able to settle invoices online. To do so, access the online payment page and follow the instructions.

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  • Is online payment secure ?

    FIME makes use of secure technology: The SSL encryption process that protects all of the data pertaining to means of payment, in order to guarantee that a transaction is fully secure.



    A padlock will appear on the payment pages. This symbol indicates that all key entry of bank information on www.fime.com is fully secure.



    The URL address of fime.com must start with https:// (the 's' means secure): The information is therefore encrypted and as such protected before it transits over the Internet.
The credit card number is not stored in the site's sales history, which provides additional protection, but it is then necessary to enter this information again, each time a purchase is made online.

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Quotations / Orders