Responsibilites

• Be responsible for the sales of specific tools and services.
• Manage customer contracts.
• Be responsible for the customer portfolio.
• Ensure the promotion of Fime's products and services.
• Collaborate with teams to set up and monitor the appropriate actions in order to secure revenue.
• Guarantee the quality of service and ensure the appropriate and timely delivery of tools and services.
• Register sales / orders in the company's CRM.
• Manage customer complaints and disputes.
• Regularly collect key information on the characteristics and availability of the company's products in the market.
• Comply with internal procedures and practices.
• Contribute to the improvement of the internal quality process.
• Generate and share comprehensive business performance reports.

Knowledge & skills

• Fluent English - Ability to work in an international environment.
• Knowledge of export procedures and specificities of the international market.
• Strong customer account management skills.
• Commercial flair.
• Results orientation.
• Sense of customer service.
• Ability to manage priorities and time effectively (multitasking).
• Excellent communication and negotiation skills.
• Ability to deal with difficult situations and customers.
• Ability to understand the field of new technologies.
• Good knowledge of the portfolio of NFC Forum or EMVCo testing tools and services is a plus.