Merchant Payments Ecosystem (MPE).: July 05-07, 2022.

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Customer Support L2/L3 Tools Executive (F/M)

Looking for a fresh start? Want to work in a friendly, dynamic environment and make a difference? Join our Solutions Provisioning and Support team !
Please submit your application with an English CV to below link:
https://fime.bamboohr.com/jobs/view.php?id=67

people

Responsibilites

  • Answer technical questions from customers by email or telephone (English)
  • Help customers in resolving the incident they have with Fime Standalone L2/L3 Tools and Cloud services.
  • Analyze, reproduce, and track the bugs raised by customers in purpose to help R&D or IT teams to fix them as soon as possible
  • Assist customers in connecting their devices/interfaces with the Standalone L2/L3 Tools and Cloud Services
  • Onboard customers with their L2/L3 Tools Installation and Cloud Services connection – potential remote session and training
  • Contribute on product deliverables (User Manual, How to, FAQ and Datasheet)
  • Contribute on processes and products/services improvement to get customer satisfaction

Knowledge & skills

  • BS. degree in Computer Science / electronic
  • Fluent English mandatory
  • Customer-oriented mindset
  • Familiar with the following ITIL vocabulary: Incident, Problem, Change, Swarm
  • Excellent technical, diagnostic, and troubleshooting skills
  • Use of incident and problem management tracking tools
  • Knowledge of L2/L3 payment scheme specifications (terminals and cards)
  • Knowledge of ISO-27002 practices would be a plus

Customer Support L2/L3 Tools Executive (F/M)

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Job experience

  • Customer-facing activities
  • Knowledge of L2/L3 payment scheme specifications (2 years+ experience)

What we offer

Location

  • Taipei

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