Responsibilites

• Be responsible for the sales of tools and services.
• Be responsible for a customer portfolio of multiple countries (calls, e-mails, sales campaign, promotion, market analysis, etc.).
• Ensure the promotion of Fime's products and services to customers.
• Ensure maintenance contracts are renewed prior to expiration date.
• Maintain a high level of customer satisfaction and loyalty.
• Guarantee the quality of service (SLA of 48h) and ensure the appropriate and timely delivery of tools and services.
• Inform customers about new products.
• Register sales / orders in the company's CRM.
• Contribute to the improvement of the internal quality process.
• Generate and share comprehensive business performance reports.

Knowledge & skills

• Fluent English - Ability to work in an international environment.
• Good knowledge of the portfolio of Vendors and Banks tools and services.
• Knowledge of export procedures and specificities of the international market.
• Strong customer account management skills.
• Commercial flair.
• Results orientation.
• Sense of customer service.
• Ability to manage priorities and time effectively (multitasking).
• Excellent communication and negotiation skills.
• Ability to deal with difficult situations and customers.
• Ability to understand the field of new technologies.