In this episode of Voices of Payments, Arnaud Crouzet, VP Business Consulting at Consult Hyperion, speaks with Charlotte Pagot, Secretary General of Mercatel, about the evolving role of payments for merchants in France and across Europe.
In this conversation, they explore:
The acceleration of card and contactless adoption following COVID.
Why payments have moved from being a “commodity” to a strategic lever for customer experience.
The rise of the Payment Manager role within retail organizations.
The impact of PSD2 and Strong Customer Authentication (SCA) on conversion and fraud management.
Merchants’ expectations for Account-to-Account payments, open banking, and European initiatives such as Weiro.
The importance of co-construction and ensuring that merchants have a seat at the table in shaping future payment solutions.
With more than 130 members, Mercatel plays a central role in representing merchants’ interests to regulators, banks, and technology providers, ensuring their voice is heard in the modernization of the payment ecosystem.
