Banks and merchants are experiencing unprecedented change. And while this presents significant opportunities, it also requires stakeholders to overcome a range of challenges to get ensure the pieces of its strategic puzzle are all in the right place.
Transport ticketing is an interesting and complex ecosystem that’s seen a rapid period of evolution in recent years. To sift through the industry’s buzzwords and help make sense of the latest trends and technologies, we sat down with FIME’s resident transport experts, Myung-Hwa Calais and Ranald Freestone.
Key takeaways from Amsterdam’s Money 20/20 Europe.
Open banking. In the last year or so, this concept has given Europe’s financial world a lot to grapple with. The implementation of some pretty historic legislation (did someone say PSD2?), and the entry of a number of agile new players, have seen banking and FS in Europe turn a corner into a new, customer-centric age.
Traveler expectations are at an all-time high. In the age of on-demand, mobile services and the convenience of ‘tap-and-go’ technology, the public transport industry is under increasing pressure to deliver the same, high-quality interoperable experience with its ticketing solutions.
China’s love affair with mobile has grown rapidly. With the staggering popularity of mobile-based social applications such as WeChat, its unsurprising over 70% of handsets in the country are now smartphones. But being social isn’t the only mobile driver, as payments are gathering some serious momentum too.
More consumers are using NFC-based mobile wallets for contactless payments, and in the transit space, New York’s MTA and Boston’s MBTA recently announced they would change the way you board a train or bus, allowing phones with NFC capabilities to act as boarding passes.
While the sun may have set on TRUSTECH in Cannes for another year, we’re still feeling bright about the innovative technologies showcased at what was another hugely productive and insightful event. Bringing together experts from payments, smartcard, mobile and security, the event was buzzing with debate and conversation about the future of smart technology.
Missed the event? Here’s a rundown of three big discussion points from the Riviera…
Studies show that consumers want to use their devices to pay for a seamless experience at the point of sale (POS). But with so many different mobile wallet options available, ranging from merchant specific wallets and bank-hosted wallets to “the Pays”, who will win the loyalty of the consumer?
Domestic payment schemes are growing in number and popularity. In an effort to reduce costs, increase market competition and better meet local needs, the market is increasingly looking to domestic networks to offer an alternative to the dominant international players.
While 96 percent of the top 200 U.S. merchants are now accepting EMV chip payments according to the U.S. Payments Forum, other merchant segments still have a lot of work to do to start accepting chip cards. In particular, fuel and convenience stores have many unique considerations for implementing chip at the fuel pump to reduce counterfeit card fraud.